Shop T&Cs

Delivery, Postage & Packing

Your accessory item will arrive carefully double wrapped in acid free tissue paper with a special anti-tarnish patch and care instructions, inside a beautiful keepsake box with an additional thank you gift.

All orders are sent via Royal Mail, Monday to Friday. Signed For First & Second Class is available, along with standard First & Second Class delivery options. Please make your selection at check out. Please be sure to provide a secure and convenient address if a signature is required, sometimes a work address is best. These services provide appropriate insurance for high value items.

Shipping is currently only available for mainland UK & Ireland.

Returns, Refunds and Exchanges

All pieces can be returned within 14 days of receiving your order. I strongly advise that you use Royal Mail Special Delivery and cannot accept any responsibility for lost or damaged parcels. A refund will be issued if the piece is kept in perfect, unused condition in the original box. Note this will be minus the cost of postage. Frances Moore HMUA reserves the right to reject returns and dispute individual cases.

Respect for your personal details

I only use your personal information for the sole purpose of processing your order. All details are safeguarded and will never be passed on or shared with third parties.

Unsuitable for Children

Due to the small components used in the construction of most of the designs, few are suitable for young children. I strongly recommend close parental supervision of any child wearing accessories.

Payment

Payment is taken in full via the website through PayPal, a secure payment network. Please get in touch by email hello@francesmoorehmua.co.uk or phone 077433 77263 if you would prefer to pay by cheque or BACS transfer, as this can easily be arranged. Goods will not be sent until full payment has been received. In the case of payment by cheque, the cheque must have cleared before the goods are sent.

I retain the right to cancel any orders for which no payment has been received.

How do I take care of my hair accessorie?

To keep your headpiece, hair comb, hair clip or hair pin shiny and beautiful please DO NOT spray with hairspray/perfume as stones will dull. Treat it delicately and keep it dry so it can be treasured for years to come.

All items are hand crafted by local artisans and as such are subject to slight variations. The photographs shown on this website are representative of the completed article and are given in good faith. Illustrations are not necessarily to scale. Every attempt is made to capture ‘true’ colours in the product photography but variations on your computer screen cannot be accounted for. Cultured freshwater pearls are a natural product and as such vary in colour, size and shape.

Please note, by placing an order with Frances Moore HMUA you are agreeing to the following stated Terms and Conditions.

When in doubt, please email with any questions prior to purchase.