FAQs and T&Cs

What exactly happens at a hair, and or makeup trial?

Usually held approximately 6 weeks before your wedding day the hair, and or makeup trial is a chance to try out different styles that complement your wedding gown, colour scheme and theme.  They also serve as an opportunity to analyse the condition of the skin, and advise on ways to make sure it’s in tip top condition before the big day.  

For inspiration I like to see any images of your wedding gown, flowers or general colour theme.  That way I can start to piece together a look that will complement all of these elements and (most importantly) something that will suit you and your gorgeous features.

After completing your initial look I will get you to have a look in my portable mirror (which you can then walk around the room with in different lights) to see if there is anything you want to add or change.  It is at this point I fully encourage my bridal clients to really voice their opinions, even if they hate it!  That way we can work together to build the perfect bespoke design.  If there are only minor changes, such as more blusher or a little less foundation, then it all goes down in my note book ready for the big day.  Any major changes we correct together at the trial so that you’re not worried about anything before the wedding.

How long does the trial last for?

You should allow up to 1.5 hours for a single makeup or hair trial. If requiring both hair and makeup please allow up to 3 hours. The time frame is based on an initial chat, practical application and feedback of the look at the end of the session.

Should I wash my hair for the trial, and arrive with or without makeup?

Personally I prefer to work with clean hair that has been allowed to dry naturally, with no heat applied. This means without having the hair straightened before the trial etc. You can even wash the hair literally before the trial and arrive with it wet or semi-dry if you like.

When it comes to makeup do whatever you most feel comfortable with. If you feel better having some on, or want to show me how you usually where your makeup, then do so.

What products do you use?

In my professional hair and makeup kits are products which I have carefully selected for their high performance qualities. This ensures your wedding styling has everything it needs to look effortless, whilst having the stability it needs for such an occasion.  These products include; Anastasia Beverly Hills ▸▸ BaByliss PRO ▸▸ Benefit ▸▸ Becca ▸▸ Bobbi Brown ▸▸ Bumble & Bumble ▸▸ Charlotte Tilbury ▸▸ Dior ▸▸ Hourglass ▸▸ Huda Beauty ▸▸ Laura Mercier ▸▸ LA Girl ▸▸ L’Oréal Professionnel ▸▸ MAC ▸▸ Makeup Geek ▸▸ NARS ▸▸ Sigma ▸▸ Tarte ▸▸ and Urban Decay to name a few.

Do you travel, and are there any travel charges?

Yes I love to travel and visit new places! Travel expenses are incurred for bookings within mainland UK for every mile outside a 20-mile road distance from postcode SO41 at a rate of 45p for every mile. This is based on the return journey.

I also travel to France and cover many chateaus around the countryside. If you are getting married in this beautiful place, please let me know when enquiring and I can send you a full cost breakdown.

Do you cater to larger group sizes?

Yes definitely! An assistant hairstylist or makeup artist can be made available for your bridal group at an additional charge of £90. This allows the morning’s preparation to flow without any stress, and ensures that each person receives the attention they deserve. Please mention your approximate group size when enquiring.

Will my hair & makeup stay perfect all day?

In terms of makeup the only thing you will need to touch up during the day will be your lipstick and maybe a little bit of powder due to the odd tear! With hair, due to the complex preparation stage and pin placement, this should stay perfectly in place for the rest of the day.

I want to add some hair extensions to achieve my hairstyle. Can you provide these, or who do you recommend?

I would love to be able to supply all of my clients with their desired hair extensions. Unfortunately, due to my full diary this is simply not logistically possible. The company I always use and recommend for clip in extensions are Milk + Blush – they cannot be beaten on quality and natural colour.

A word on tape/keratin bond/sew-in and micro bead hair extensions. Whilst I can completely see the appeal of instantly long locks that these methods can achieve. No matter how expertly they are applied into the hair, all of these techniques put a strain on the hair and scalp. Before deciding to have semi-permanent hair extensions for your wedding day, do please try and have a trial run to see if these are appropriate for you as an individual.

How soon should I book?

My diary is always very busy, especially for Saturdays even in off peak seasons, so the earlier you can contact me the better! If I am unable to provide you with my services for the big day, then I will always endeavour to source an alternative hairstylist or makeup artist who is very similar to my skill set and prices.

Can’t find the answer to your question? Please contact me with your questions.

DEFINITIONS

The Client: The recipient of the service

The Company: Frances Moore HMUA

The Agreement: The agreement between the Client and the Company, confirmed by e-mail, for provision of the service

The Trial Fee: The amount payable by the Client to the Company for the service in the Agreement

The Final Fee: The amount payable by the Client to the Company for the service in the Agreement

The Event: The occasion for which the service has been agreed

The Party: Persons in addition to the Client requiring services at the Event

BOOKING – WEDDING DAY MAKEUP/HAIR

Event bookings are secured upon receipt of a £100 non-refundable deposit for bookings within the UK with the Company.  For bookings outside of the UK a quote will be provided for the Company’s services which will include details of the deposit payment.  The deposit payment has to be made before a trial session.  Receipt of a deposit payment confirms the Agreement and secures the Company’s availability for the Event on the agreed date and time for the agreed Final Fee.

The deposit is deducted from the Final Fee due.  Enquiries for which a deposit has not been paid are not confirmed and therefore availability cannot be guaranteed and an Agreement is not formally in place.

If the Client does not wish to book the service for the Event after a trial session and a deposit has been paid, then the Company will keep the deposit for loss of potential future revenue.

The full cost of a booking is incurred if a cancellation is received less than 24 hours before the Event.

Cancellations are only deemed valid if received via e-mail.

The Final Fee is always agreed via e-mail, verbal agreements or DM messages on social media are not offered as they are not deemed valid by the Company.

The Company reserves the right to cancel special offers and rates at any time, with the exception of where an e-mailed Agreement is already in place with the Client.

BOOKING – OTHER MAKEUP/HAIR/LESSONS

Event bookings are secured upon e-mail confirmation from the Company.  This confirms the Agreement and secures the Company’s availability for the Event on the agreed date and time for the agreed Final Fee.

The full cost of a booking is incurred if a cancellation is received less than 24 hours before the Event.

Cancellations are only deemed valid if received via e-mail.

The Final Fee is always agreed via e-mail, verbal agreements or DM messages on social media are not offered as they are not deemed valid by the Company.

The Company reserves the right to cancel special offers and rates at any time, with the exception of where an e-mailed Agreement is already in place with the Client.

TRAVEL EXPENSES FOR BOOKINGS WITHIN MAINLAND UK

Travel expenses are incurred for bookings within mainland UK for every mile outside a 20-mile road distance from postcode SO41 to the venue where the service is to take place at a rate of 45p for every mile, this is based on the return journey.

Distances are calculated using an on-line journey planner and travel expenses will be agreed between the Company and Client as part of the Agreement.

If required, alternative methods of transport other than motor vehicles, such as rail or flight will be discussed and agreed with the Client during the booking process.

ACCOMMODATION & SUBSISTENCE EXPENSES FOR BOOKINGS WITHIN MAINLAND UK

For a booking that requires the Company to start work prior to 7.00am and is over 50 miles from postcode SO41, accommodation expenses will be incurred.  The Company will always endeavour to find the most cost-effective option.

£50 will be charged for subsistence for the Company for every 24 hours spent away from home for a booking.

This will be discussed and agreed between the Company and Client as part of the Agreement.

PAYMENT – HAIR/MAKEUP

The Trial Fee for requested hair, and or makeup trials are to be paid by the Client either via cash or cheque on the confirmed date of the trial before work commences.  A bank transfer is acceptable but has to be made during the trial process.  Failure to provide payment will result in cancellation of both the Trial and Event service.

An invoice for the balance of the Final Fee will be sent from the Company to the Client no less than 6 weeks before the date of the Event, unless the Event is in less than 6 week’s time in which case it will be sent immediately after the booking has been secured.

Full payment of the balance of the Final Fee is required no less than 4 weeks before the Event, unless the Event is less than 4 weeks away in which case full payment is required to secure the booking.

Payment can be accepted by cash, bank transfer or cheque (made payable to Frances Moore).

For deposit payments by cheque and bank transfer, the booking is only confirmed once the cheque or bank transfer has cleared in the Company’s bank account.  Cheques can only be accepted for the balance Final Fee payment if received at least 4 weeks before the Event.

CLIENT RESPONSIBILITY

It is the Client’s responsibility to inform the Company of any potential issues such as, but not limited to, medical conditions, allergies and/or sensitivities.vvThe Company cannot be held liable for any condition that arises or any loss incurred by the Client if the Client has not informed the Company of any known conditions as stated above, or of any conditions unknown to the Client at the time of the service.

The Company reserves the right to cancel the Agreement if the behaviour of the Client is deemed inappropriate and/or if the Client reports a condition that the Company deems a risk to the Client’s health and well-being.  In these cases any payments that have already been made by the Client for the service are non-refundable.

COMPANY RESPONSIBILITY

The Company will always endeavour to honour the Agreement to the best of its ability.

There may be circumstances beyond the control of the Company where Frances is unwell, delayed or otherwise unavailable, sometimes at short notice.  In such a case the Company will inform the Client at its earliest convenience and endeavour to make favourable alternative arrangements if possible.

The Company reserves the right to offer the Client compensation in the event that it is not able to honour the Agreement.  This is entirely dependent on the circumstances and will be discussed openly and honestly with the Client.

CANCELLATIONS & COVID 19

Bookings cancelled within 4 weeks of the Event are non- refundable and the full Final Fee is required.

Bookings cancelled outside of 4 weeks of the Event will have any paid Final Fee refunded, less the non-refundable deposit amount.

Cancellations received less than 24 hours before any Event will incur the full Final Fee for the service.

Cancellations for services booked where travel and/or accommodation expenses have been paid for by the Company and are non-refundable by the provider will incur the full reimbursement from the Client to the Company for the travel and/or accommodation costs paid.

Cancellations are only valid via e-mail, verbal cancellations or DM messages on social media are not accepted as they are not deemed valid by the Company.

It is the responsibility of the Client to inform the Company of an Event postponement due to the current Covid-19 outbreak, which may also affect the Trial booking.

If the Client has postponed to a new Event date and the Company can accomodate this change, then all booking information including any outstanding balances will be transferred onto the new Event date, without incurring any additional fees other than what has been agreed as the Final Fee.  The Trial booking date may also be amended as agreed with the Client.

If the Client has postponed to a new Event date and the Company cannot accomodate this change, then the Company will endeavour to source an appropriate replacement which will be agreed with the Client.  The non-refundable deposit and any Final Fee payments will be transferred to the replacement stylist at no further cost to the Client.

If the Client does not accept the offer of an alternative replacement or simply wishes to cancel all arrangements due to the Covid-19 outbreak then the Company will keep the non-refundable deposit in all circumstances other than those that have been stated above.

ADDITIONAL IMPORTANT DETAILS

Maximum time allocation for Trials:  The maximum time that Frances can spend on any one Trial is 1.5 hours for a makeup or hair booking, or 3 hours for a makeup and hair booking.  Any additional time required for Trial sessions will have to be booked as a repeat Trial.

Repeat trials:  If a second makeup and/or hair Trial are requested the same fee applies as for the first Trial.

The Company accepts no responsibility if the Client has not verbalised, at any stage, any dissatisfaction in hair and or makeup design.  It is up to the Client to tell the Company of any issues they have with either.  No refund will be given if complaints are not explicitly expressed at the time.  Emailed complaints after the event are not deemed adequate by the Company for any refund.

Client no shows or delays for Trials.  If the Client is sufficiently delayed/ late for the agreed time of the Trial (more than 30mins+) than the Company will rebook for a new Trial at another convenient time.  An email confirmation will be sent to the Client.  If the Client is further delayed/late for a second time then the Company reserves the right to cancel both the Trial and the Event with the Company retaining any deposits or payments already made.

Assistants:  If the start time for a booking is amended to be later than in the initial Agreement, however the finish time is to remain the same; or if a booking is requested but is deemed by the Company not to be possible for one person due to time constraints an assistant can be booked for an additional £90 in total per booking.

Individual & full set lashes:  Individual & full set eyelashes are included in the price for the makeup service, there is no reduction in price for any makeup service if they are declined.

Makeup/hairstyling services for younger members of the bridal party:  This will only include lip gloss, blusher and shimmery eyeshadow application.  If a more complete makeup service is required, the full bridesmaid’s price will apply – this is detailed in the ‘Price List‘ section of the website.

Hairstyling services for younger members of the bridal party:  This will only include plaits or loose waves with a plait – up to 15 minutes of hairstyling per party member.

Additional attendees to bookings at the Company’s address:  If more than 2 people will be attending a booking in addition to the Client, the Company is to be informed at the booking stage to ensure everyone can be comfortably accommodated.

PLEASE NOTE THAT BY SECURING A BOOKING OR CONFIRMING A TRIAL THE CLIENT ACCEPTS THESE TERMS AND CONDITIONS